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Customer complaints

QBE is committed to providing you with professional and efficient service. However, if we do not deliver to these high standards of service or if we make a mistake, we want to know. We will investigate your complaint and try to resolve the issue as quickly as possible.

To make a complaint, please email Ben Hunter, Director Of Canada, or write to us at:

QBE Services Inc.
6 Adelaide St. E, 7th Floor
Ontario, M5C 1W4

To help us resolve your concerns efficiently, we ask that you provide us with as much information as possible, including:

  • Your full name, address and contact information
  • The details of your complaint
  • Reference numbers, including policy or claims numbers found on your insurance documentation
  • The type of insurance that your complaint relates to

We will work with you to resolve your complaint to your satisfaction as quickly as possible.