QBE is committed to providing you with professional and efficient service. However, if we do not deliver to these high standards of service or if we make a mistake, we want to know. We will investigate your complaint and try to resolve the issue as quickly as possible.
To make a complaint, please email Jamie Thompson, Director Of Canada, or write to us at:
Bay Adelaide Centre
333 Bay Street, Suite 520
To help us resolve your concerns efficiently, we ask that you provide us with as much information as possible, including:
- Your full name, address and contact information
- The details of your complaint
- Reference numbers, including policy or claims numbers found on your insurance documentation
- The type of insurance that your complaint relates to
We will work with you to resolve your complaint to your satisfaction as quickly as possible.