Our approach

Within the Canadian branch, claims are managed by a dedicated team of experienced claims handlers, loss adjusters and technical staff. They are supported by an expert panel of suppliers that share QBE’s ethos and approach to putting customers first.

We are very flexible and provide solutions that are tailored to your precise needs. We also take a commercial approach and aim to minimize the impact of any claim on your business.

We work closely with our underwriting colleagues – enabling us to take a fully informed view of your circumstances – and our claims handlers are empowered to make decisions, allowing us to provide an efficient, responsive service.

Clear communication is central to what we do. At the start of the claims process, we will tell you what it will involve and keep you and your broker informed throughout, so that there are no surprises. If we have to refuse a claim, we will tell you as soon as possible and explain the thinking behind our decision in detail.

If a claim is made against you, we will do all that we can to reduce the costs involved – and robustly defend your position against any fraudulent claims.